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  Home > FAQ
  

Frequently Asked Questions

Click any category below to read questions & answers.

FAQ:searches Japanese used car for sale FAQ:Maintenance service provide to Japanese Vehicles FAQ:Warrenty of Japanese vehicle FAQ;Arragment of shipment FAQ:Clearance of vehicles
 
General Payment
Q#1: What is the procedure of buying used vehicles from Car Junction?

Q#2: How does Car Junction provide vehicles at cheaper prices as compared to other companies in the market?

Q#3: What is the condition of the vehicles at Car Junction?

Q#4: How can I create an account in your website?

Q#5: How can I get Pro forma invoice?

Q#6: Who is supposed to answer my queries?

Q#7: How come a 5 years or older model vehicle carry a low mileage?

Q#8: In which countries do you export your vehicles?

Q#9: Do you have any system to check up the car?
Q#26: What is the payment method?

Q#27: What are FOB & CIF prices?


Q#28: Why are there Inspection charges?

Q#29: What type of insurance do you provide?

Q#30: Does the price of the Japanese vehicle include Freight charges?

Q#31: Do you accept payment through Credit Card or Letter of Credit?

Q#32: What are the terms of payment?

Q#33: How can I trust you and pay you 100% in advance?

Q#34: What is your bank account information?

Q#35: What currencies do you accept for payment?
 
Order Delivery
Q#10: How can I place my order?

Q#11: How can I print / get pro forma Invoice?

Q#12: What happens if the vehicle I selected appeared to be “Sold” to another customer?
Q#36: Can I get an Invitation Letter for visa purposes?

Q#37: How many days will it take to deliver my vehicle (Port to Port)?

Q#38: When and what documents will I receive?


Q#39: What are ETA and ETD?

Q#40: Is it possible to import a used car from Japan into my country?
   
Stock Search
Q#13: How to purchase a Japanese vehicle not listed in Stock?
Q#41: Can you find a specific Japanese car for me?

Q#42: Can you find a left hand drive car for me?
   
Maintenance Warranty
Q#14: What kind of maintenance service do you provide on my Japanese vehicles?

Q#15: What kind of maintenance work do I have to do after the vehicle is delivered?

Q#16: Is there any damage or problem in your Japanese cars?
Q#43: Do you provide any warranty for the Japanese used vehicles?
   
Shipment Clearance
Q#17: How is shipment arranged?

Q#18: How do I find my port of discharge?

Q#19: How do I clear my Japanese vehicle from the Port?

Q#20: What Documentation / Information do you require from me after i have transfered the amount into your bank account?

Q#21: What shipping documents will I receive?

Q#22: Can I insure my shipment? 

Q#23: How fast can you ship my Japanese car?

Q#24: When will I receive my shipping documents?

Q#25: How will I come to know the shipment date of my vehicle?
Q#44: How do I receive a vehicle at the port?

 

 

Q-1: What is the procedure of buying used vehicles from Car Junction?
You can do this by following these steps:
 
1. Take a look at our online stock catalogue.
2. Select a vehicle of your choice.
3. Click Get Invoice button & submit the form with all relevant information.
4. The affiliated Pro forma invoice will be sent to you through email or fax, so do check your emails.
5. CIF Prices, all bank details and the mode of payment will be mentioned in the Pro forma invoice.
6. Arrange Payment. Please note that your selected vehicle will only be reserved on the full receipt of payment.
7. The vehicle will be safely shipped to you when the above steps are completed.
8. The vehicle will finally reach the port of discharge and you can receive it.
9. Enjoy driving your Car.
 
Buy Japanese Used Vehicles from Car Junction
 

Q#2: How does Car Junction provide vehicles at cheaper prices as compared to other companies in the market?

We do this because of the following reasons;

  1. Low operation cost.
  2. Keeping lower margins as compared to other competitors.
  3. Focusing on cost along with high product quality.
  4. Quality means high product value at low cost for us.
  5. Car Junction is a prized member of all reputed automobile auctions in Japan such as USS , JU, BCN, etc.
  6. We keep an eye out for economical and excellent quality vehicles on the Japanese market. We buy such vehicles and forward them to our respected customers at affordable prices.

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Q#3: What is the condition of the vehicles at Car Junction?

All vehicles available at Car Junction are bought from popular auto auctions, franchise dealers and wholesalers belonging to the central regions of Japan and its whereabouts. All vehicles are properly checked by our team of professional technical staff before we stock them. The vehicles present in our online stock list are property of CarJunction.com. We are neither third-party agents nor brokers.

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Q#4: How can I create an account in your website?

You need to click here to create a new account and start shopping from us.

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Q#5: How can I get Pro forma invoice?

You can print the Pro forma invoice by clicking on “Get Invoice” button after you select a vehicle from our stock.

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Q#6: Who is supposed to answer my queries?

We recommend you go through the available list of questions mentioned at the top of this page to save time. In case of any other questions, you can write to us at info@carjunction.com.

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Q#7: How come a 5 years or older model vehicle carry a low mileage?

Primarily, it is our priority to purchase vehicles of good quality, affordable price and low mileage. We sell these cars on ‘as it is’ basis. Secondly, Japan is known for its high usage of rail transport as far as travelling is concerned because it saves their time and is cheaper as well; this why cars have lower mileage.

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Q#8: In which countries do you export your vehicles?

We can export to any country where there is a legal law to import used vehicles from Japan.

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Q#9: Do you have any system to check up the car?

Yes! We do have an efficient technical department that is responsible for inspection and checking of all cars before shipment.

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FAQ:Order Japanese used vehicles

Q#10: How can I place my order?

You can easily place an order by following these simple steps:

  1. Take a look at our online Japanese used cars stock catalogue.
  2. Select a vehicle of your choice.
  3. Click Get Invoice button & submit the form with all relevant information.
  4. The affiliated Pro forma invoice will be sent to you through email or fax, so do check your emails.
  5. CIF Prices, all bank details and the mode of payment will be mentioned in the Pro forma invoice.
  6. Arrange Payment. Please note that your selected vehicle will only be reserved on the full receipt of payment.
  7. The vehicle will be safely shipped to you when the above steps are completed.
  8. The vehicle will finally reach the port of discharge and you can receive it.
  9. Enjoy driving your Car.

 

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Q#11: How can i print / get pro forma invoice?

Follow these guidelines to print / get your invoice:

  1. Select your desired vehicle
  2. Click GET INVOICE button
  3. Select your country and port
  4. Fill out the form with your personal information
  5. Click CONTINUE
  6. Your pro forma Invoice is ready to print!

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Q#12: What happens if the vehicle I selected appeared to be “Sold” to another customer?

If the vehicle you desire is already sold to another customer then there is no reason to worry. We have the ability to provide vehicles on demand for our customers because of the great number of auctions we deal with. However, it must be noted that a deposit in advance will be required for availing this type purchase. Do email us, so that we can provide you with a special request order form.

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FAQ: Stock of Japanese used vehicles

Q#13: How to purchase a Japanese vehicle which is not listed in Stock?

If you want to purchase a Japanese used vehicle which is not listed in our available stock then you can email us at: info@carjunction.com. We can arrange it especially on the request of our valuable customers.

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FAQ: Maintenance of cars

Q#14: What kind of maintenance service do you provide on Japanese vehicles?

Our Japanese used vehicles are basically sold on ‘as it is’ basis. However, these vehicles are thoroughly checked for road worthiness. Apart from this, vehicle inspection can be arranged on the demand of our customers prior to shipment. If any problems are found, they are attended before being exported. You will be impressed and surprised by the top-notch quality of our Japanese vehicles and our customer service.

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Q#15: What kind of maintenance works do I have to do after the vehicles is delivered?

We recommend our customers to make the following adjustments to their vehicles after it is delivered.

  • Change oil and oil filter.
  • Check tyres, change according to meet local standards and requirements.
  • An interior and exterior service.

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Q#16: Is there any damage or problem in your Japanese car?

If there are any minor or major problems in our vehicles we declare it on our website, because we work on the philosophy of keeping things transparent with our customers.

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FAQ:shipment of cars and vehicles

Q#17: How is shipment arranged?

Once we have received your full payment, arrangements will be made for the shipping of your Japanese vehicle immediately on the next available vessel. All documentation in regards to shipment will be sent to you by courier service after the ship has left its starting destination. This is done so that it can be ensured that the documents reach you conveniently before the ship arrives at your selected port.

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Q#18: How do I find my port of discharge?

You just need to inform us about the country you are willing to register your car in. Our sales staff will inform you about the most appropriate port of discharge by email.

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Q#19: How do I clear my Japanese vehicle from the Port?

When You receive your shipping documents contact local shipping agents who will guide you on the later procedures. You can also Email Us and we can provide you the contact details of clearing agent according to your country.

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Q#20: What Documentation/ Information do you require from me after i have transferred the amount into your bank account?

You are required to provide us with the following information / Documentation:

  1. Consignee Name
  2. Consignee Address
  3. DHL Address
  4. Full contact information such as Contact No., Fax No., etc.
  5. If the consignee and the purchaser are different than please let us know.

Please provide us with the above information in order to make sure that all the shipping documentation is correctly prepared before the shipment.

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Q#21: What shipping documents will I receive?

You will receive the following shipping documents:

  1. Bill of Landing
  2. Customs Invoice
  3. Export / Deregistration Certificate
  4. English translation of Export / Deregistration certificate

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Q#22: Can I insure my shipment?

Yes! CIF (Cost of Insurance and Freight) already includes insurance from one port to another port.

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Q#23: How fast can you ship my Japanese car?

Arrangement of shipment can be started from the next day after the receipt of your payment. Almost all of our used cars in stock have ready ‘Export Certificates’, so in normal circumstances we are never late. However, ocean shipment depends on the shipment destination of your Japanese car and may vary if it faces any unforeseen situation.

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Q#24: When will I receive my shipping documents?

Once the vessel carrying your vehicle is departs from our port we will receive the shipping documents from the shipping company. Then, all necessary documents will be sent to the address mentioned in your order form or address you requested for. Please be sure to inform us with the postal address and contact numbers prior to the shipment.

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Q#25: How will I come to know the shipment date of my vehicle?

When the booking for shipment is finalized for your vehicle, the shipping department will send you an email or fax notification which will contain information of the estimated time of departure (ETD) and estimated time of arrival (ETA).

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Q#26: What is the payment method?

Telegraphic Transfer is the mode of payment because it is the swiftest, simplest and most secure method of payment. The processing time of these payments is approximately 3 days. We work on the policy of first come first serve, so make your payment as soon as possible to reserve your dream vehicle. You can see our bank details on our website as well.

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Q#27: What are FOB & CIF prices?

CIF stands for (Cost+Insurance+Freight) it covers freight, port to port insurance and other costs of freight. Where as FOB price stands for (Free on board price); it means that price does not include insurance, Freight and Inspection charges.

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Q#28: Why are there Inspection charges?

It varies from country to country; some of them have legal inspection requirements while others do not have inspection charges. We will quote inspection charges separately if your country has inspection requirements. Our Japanese used cars are shipped without inspection and inspections are only arranged on the request of our customers.

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Q#29: What type of insurance do you provide?

Our insurance is what the shipping company provides i.e. port to port only. We do not make any special insurance other than that.

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Q#30: Does the price of the Japanese vehicle include Freight charges?

Yes! CIF and C&F price do include the freight and insurance charges as well. However, the freight charges depend on the dimensions of the Japanese cars and the destination port.

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Q#31: Do you accept payment through Credit Card or Letter of Credit?

Telegraph Transfer is the only pament method that we accept; which means that we do not accept credit card or letter of credit.

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Q#32: What are the terms of payment?

100% payment must be paid ub advance.

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Q#33: How can I trust you and pay you 100% in advance?

  1. We have a network of branches all around the world.
  2. Car junction is a registered company and has been serving quality vehicles to customers for more than a decade.
  3. Member of huge variety of auto auctions in Japan such as USS, JU, BCN, etc.
  4. We have more than 80,000 satisfied customers worldwide. Read our customer testimonials for more satisfaction.

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Q#34: What is your bank account information?

You can visit bank details page to get information about our GBP, USD and Yen bank accounts. We will inform you about our bank account details and passport ID information during the purchasing process.

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Q#35: What currencies do you accept for payment?

We accept British pound (GBP), American dollar (USD), Euro and Japanese Yen.

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FAQ:Japanese used vehicles for sale

Q#36: Can I get the Invitation Letter for visa purposes?

Yes! We do give invitation letter to our existing customers who have remitted payment and in reference to the vehicle we can issue a letter for visa purposes.

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Q#37: How many days will it take to deliver my vehicle (Port to Port)?

Delivery time differs from place to place. You can better understand by clicking on the following link Approximate Delivery Period . Please note these are only the approximate delivery periods and may vary if it fall under any unforeseen issue. If your port of delivery is not listed below, please inquire by email info@carjunction.com .

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Q#38: When and what documents will I receive?

We will send you following documents by courier when the vessel has departed.

  1. B/L (Bill of Lading)
  2. Export Certification
  3. Invoice
  4. Other required documents in your local custom

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Q#39: What are ETA and ETD?

ETA: Estimated Time of Arrival
ETD: Estimated Time of Departure

We will inform your shipping schedule by Booking Notice when your purchase has been successfully confirmed.

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Q#40: Is it possible to import a used car from Japan into my country?

Import laws vary from country to country so do make sure to check the customs and registration laws of your country before entering into the purchasing process.

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Q#41: Can you find a specific Japanese car for me?

We provide vehicles on demand as well on the request of our customers. Write to us at info@carjunction.com. Before writing to us, make sure that the specific vehicle is not available in our stock. Our stock are updated regularly, do visit and let us know when you find a used car of your choice.

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Q#42: Can you find a left hand drive for me?

The chances of finding such cars in Japan are very small because there are no left hand drive cars in Japan. However, we try our level best to arrange such cars because of the quantity of demand by foreign customers. Please click left hand vehicles to take a look at our stock.

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FAQ:Warrenty of vehicles

Q#43: Do you provide any warranty for the Japanese used vehicles?

No, we don`t provide any warranty on Japanese used cars, but we openly disclose the condition of the Japanese car including any interior/exterior damage, repair history, distance the Japanese car has been driven, etc. In order to keep the condition of the vehicle transparent and crystal clear with our customers.

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FAQ: clearance for sale

Q#44: How do I receive a vehicle at the port?

When you have received all documents by air courier, you will be able to start necessary clearing works with your clearing agent at destination port. Our coordinated clearing agents are available at East and Southern African ports.

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If these FAQs don`t answer your question please email us to get a quick answer.

 

 

 
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